Start with your business
Your name, your services, your hours. Give callers a clear introduction and answers based on the information you publish.
Solutions/Voice Support Solution
The calls you miss are the jobs you lose.
You’re under a sink, on a ladder, or already on the other line. The call goes to voicemail, and the caller dials the next company on the list.
Genie picks up instead. It knows your services, your hours, and your service area because you told it, in plain English. It answers the question, works out what the job is, and hands you a lead instead of a missed call.
Keep your number. You forward calls only when nobody picks up, so your team always gets first crack at the phone.
Example call7:42 pm
Thanks for calling Ridgeline Plumbing. I'm an AI assistant and this call is recorded. How can I help?
My kitchen sink is backed up and there's water under the cabinet.
That shouldn't wait. Can I get your name and the best number to reach you?
Marcus Webb, 626-555-0142.
Got it, Marcus. I have tomorrow morning or Thursday afternoon open. Which is better?
Transcribed and waiting in your dashboard, including the 2am ones.
The caller experience
A conversation about the job they need done.
Customers call with a question, a problem, or a few minutes between errands. Genie helps turn that conversation into the details your team needs to follow up.
Ask about the problem
A caller may know only that the sink won’t drain. Genie asks follow-up questions to help your team understand the job before calling back.
Capture what needs attention
A routine estimate and an urgent repair need different next steps. Set the routing rules for your business and test the calls that need a person.
Leave your team with context
Read what the caller said, check their contact details, and pick up the conversation with the information already in front of you.
From call to callback
Know why they called before you call back.
A name and a missed-call notification only tell you so much. Genie captures the request and the conversation, so your team can decide what needs attention next.
- The caller’s name and callback number
- What they need and the details they shared
- A full transcript to review before following up
Caller“The AC is running, but the house isn’t cooling down. Do you work in Pasadena?”
Genie“Yes, Pasadena is in our service area. What’s your name and the best number for the team to call you back?”
Example call summaryCallback requested
- Caller
- Alex Morgan
- Phone
- (626) 555-0148
- Location
- Pasadena
- Request
- AC is running but not cooling the house. Asked about service coverage.
Fictional example. Responses depend on your published business information.
How it works
Three steps, and it’s answering
No new phone number to advertise. No app for your crew to learn. Nothing changes about how customers reach you.
Step 01
Forward your missed calls
You keep the number on your truck and your website. Your carrier forwards a call to Genie only when your line is busy or nobody answers. Setup is a short code on your phone, and we walk you through it.
Step 02
Tell it about your business
What you do, what you don't, your hours, your service area, the questions you're tired of answering. Plain English in a form, no scripts to write, nothing technical. Change it any time and publish when you're ready.
Step 03
Get the job, not a voicemail
Genie answers, works out what the caller needs, and captures the details that matter. You see the name, the number, the transcript, and what they wanted, instead of a thirty-second voicemail that says "call me back."
On the call
What it does on a call
From the first question to the follow-up, the conversation is built around your services and the information your team needs.
01
Answers what people actually ask
Hours, service area, what you charge for a diagnostic, whether you handle a particular job, how soon you can come out. You write the answers once.
02
Works out what the job is
It asks the questions you'd ask: what's happening, how urgent, where they are. The lead that reaches you is worth calling back.
03
Works with your availability
Discuss your scheduling setup with us. Availability and booking depend on the calendar integration and the rules configured for your business.
04
Routes urgent requests
Define which requests need a person and where they should go. Test those scenarios before launch; the receptionist is not an emergency service.
05
Hands you the whole conversation
Name, number, what they wanted, and the full transcript. Nothing to decipher and nothing to replay.
06
You change it, not us
New service, holiday hours, a number that changed. Edit it yourself and publish. It's live on the next call, and you can roll it back.
Built around your workday
For the calls that come at the wrong time.
Plumbing, HVAC, electrical, and other home service businesses share the same problem: the phone keeps ringing while the work needs doing.
After hours
The office is closed. A customer still needs help.
“Do you service my area? I’d like someone to look at my water heater.”
Answer from your published service area and hours, then collect the job details and a callback number for your team.
While you’re on a job
Your hands are full when a new lead calls.
“I’m looking for a quote to replace two ceiling fans.”
Capture what they need and where the job is, so you can return the call between appointments with a useful starting point.
When the phone is busy
One conversation doesn’t have to mean a missed call.
“Do you work on older AC units, or only install new ones?”
Use busy-line forwarding to send the call to Genie. It answers service questions from the information you’ve provided.
Guardrails
Set the boundaries before the first call.
Your services, escalation rules, and customer expectations define the setup. These are the conversations to have and the scenarios to test before forwarding live calls.
✕
Define the information it can use
Configure services, coverage, and pricing information. Review answers to common questions and test how unknown questions are handed to a person.
✕
Keep a person in the loop
AI can make mistakes. Set escalation rules, review transcripts, and refine the business information as new questions come up.
✕
Confirm scheduling behavior
Test availability, appointment changes, and what happens when a connected calendar cannot be reached.
✕
Make the introduction clear
Review the AI introduction and any recording notice with your team. Confirm the configuration and requirements for the locations where you operate.
Before you forward the phone
A few things to know.
Your number, your information, and how your team stays in the loop.
Can I keep my current business number?
Yes. You keep the number your customers already know. Conditional call forwarding sends calls to Genie when your line is busy or unanswered. We walk you through the setup for your carrier.
What does Genie need to know about my business?
Start with your services, opening hours, service area, and the questions customers ask most. Add the pricing information you want it to share and the rules for requests that need a person. You can edit and publish changes yourself.
Can it book appointments?
Booking depends on your connected calendar and the scheduling rules configured for your business. Discuss your setup with us and test availability, appointment changes, and the fallback when a calendar is unavailable before launch.
What happens when a caller needs a person?
You define which requests should be escalated and where they should go. Test the transfer or follow-up process with your team, including what should happen when nobody is available to answer.
Can I review calls and update the answers?
Yes. Your dashboard includes the caller’s name, number, request, and full transcript. Use those conversations to spot missing information, then update your business details and publish the changes.
Can I try it before forwarding customer calls?
Yes. The 14-day free trial lets you set up your receptionist and hear it answer before it takes a real call. Try common questions, an out-of-area request, and a call that should reach a person. No card is needed to start.
Free for 14 days
Find out what you’re missing
Set up your receptionist yourself, your services, your hours, your rules, and hear it answer before it ever takes a real call. No card to start.
Rather talk it through first? Discuss your setup